This website copy is intended as clear public guidance. Formal agreements, official notices, and applicable law take precedence where relevant.
1. Acceptance of these terms
By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the website.
These terms apply to the website and its online features. They do not replace any electricity supply agreement, customer contract, tender condition, employment condition, or other agreement you may have with NORED Electricity (Pty) Ltd.
2. Website information
The website provides general information, customer support resources, public notices, application services, and access to NORED publications and documents.
We take reasonable steps to keep website information accurate and current. Information such as tariffs, outage notices, closing dates, office details, and estimated restoration times may change. Where a matter is important or urgent, please confirm it through an official NORED contact channel.
3. Acceptable use
You may use this website only for lawful purposes. You must not attempt to disrupt the website, gain unauthorised access, introduce malicious code, submit false or misleading information, or use website content in a way that infringes the rights of NORED or another person.
4. Accounts and submissions
Some services may require an account or the submission of personal information. You are responsible for providing accurate information, keeping your sign-in details confidential, and notifying NORED if you believe your account has been compromised.
Submitting a form, application, enquiry, or supporting document does not guarantee approval, employment, service connection, or any other outcome. The relevant NORED process and requirements will continue to apply.
5. Intellectual property
Unless otherwise stated, the website and its content—including text, graphics, logos, photographs, documents, and design elements—belong to NORED or are used with permission.
You may view, download, and print content for personal, informational, or lawful business use. You may not reproduce, modify, publish, sell, or commercially exploit it without permission from the relevant rights holder.
6. Third-party services and links
The website may link to or embed services operated by third parties, including maps, videos, social platforms, payment channels, or document services. NORED does not control their content, availability, security, or privacy practices. Your use of those services may be subject to separate terms.
7. Availability and liability
We aim to keep the website available and secure, but we do not guarantee uninterrupted access or that every item of content will always be complete, current, or error-free.
To the extent permitted by applicable law, NORED is not responsible for indirect or consequential loss resulting from reliance on general website information, temporary unavailability, third-party content, or circumstances outside its reasonable control. Nothing in these terms excludes a responsibility that cannot lawfully be excluded.
8. Privacy
Our Privacy Policy explains how information submitted through or generated by the website is handled. By using the website, you acknowledge that you have had an opportunity to read that policy.
9. Changes and applicable law
We may update these terms when the website, our services, or relevant requirements change. The updated version will be published on this page with a revised date.
These terms are governed by the laws of Namibia. Any dispute relating to the website will be handled by the courts or other competent authorities of Namibia, subject to applicable law.
10. Contact us
Questions about these terms can be sent to [email protected] or submitted through the Contact Us page.