Respect
- Be treated with respect
- Have his/her property treated with respect
Customer Service Charter
Our commitments to you and what we expect in return.
11
Rights and service commitments presented in a clearer format.
Our customers have the right to:
Prompt service
- Be dealt with promptly
Information
- Be supplied with relevant information on demand
Confidentially
- Have his/her personal matters be treated in confidence
Claim
- Claim and be paid for damages if NORED Electricity was found to be negligent; and settle within three months of the claim
Safety
- Due to the nature of our business, customer and personnel safety will always be of highest priority
NORED Electricity will strive to:
Limited power outages
- Restore power outages in the town within three hours
- Restore power outages in rural areas within five hours
- Allow no customers to suffer more than five power outages per month
Inform customers
- Inform customers about planned power outages 14 days in advance
Speed up new connections
- Respond, in writing, to an application for electricity within seven days
- Connect a new customer within 21 days from his/her acceptance of the offer
Safety
- Educate the community about the danger associated with electricity
Environment
- Take the necessary precaution to minimise harm to nature
- For normal connection within 80 metres from existing points of supply