NORED — Northern Regional Electricity Distributor
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Fault Reporting

Report a power outage or electrical fault 24 hours a day.

Toll-free call centre

0800 000 100

Open 24/7 — standard rates apply from mobile networks.

Email customer care

[email protected]

Visit a NORED office

Walk in to any NORED office during business hours to report faults in person.

Before you call

  • Have your meter number or account number ready.
  • Note the time the outage started and the affected area.
  • If you see a downed power line, keep at least 10 metres clear and call immediately.