Understanding Your Account
A quick guide to reading your NORED electricity bill.
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Guided sections to help you read your bill and prepare visits.
What's on your bill
- Customer and account number — unique to your connection.
- Meter reading — the current and previous readings used to calculate consumption.
- Energy charge — the cost of electricity consumed during the billing period.
- Capacity and monthly charges — fixed fees that depend on your tariff.
- Levies — EECB and NEF levies set by regulators.
- VAT — applied where applicable.
Questions about a charge? Email [email protected].
Helpful to have
- Your latest meter reading before visiting a NORED office.
- Proof of payment for EFT or online banking transfers.
- Your ID when making changes to the account.