Customer Service Charter

Respect:
Be treated with respect
Have his/her property treated with respect

Prompt service:
Be dealt with promptly

Information:
Be supplied with relevant information on demand

Confidentially:
Have his/her personal matters be treated in confidence

Claim:
Claim and be paid for damages if NORED Electricity was found
to be negligent; and settle within three months of the claim

Safety:
Due to the nature of our business, customer and personnel safety will always be of highest priority

Limited power outages:
Restore power outages in the town within three hours
Restore power outages in rural areas within five hours
Allow no customers to suffer more than five power outages per month

Inform customers:
Inform customers about planned power outages 14 days in advance

Speed up new connections:
Respond, in writing, to an application for electricity within seven days
Connect a new customer within 21 days from his/her acceptance of the offer

Safety:
Educate the community about the danger associated with electricity

Environment:
Take the necessary precaution to minimise harm to nature
For normal connection within 80 metres from existing points of supply