Frequently Asked Questions
No, once you receive your access digits/numbers you must use it before using a new one.
The voucher never expires.
Unfortunately NORED Electricity cannot reimburse you for lost or misplaced voucher card.
Normally if all required materials are available, NORED Electricity is supposed to connect customer within 21 days upon making payment for such new connection, mainly Low Voltage connections.
However due to a number of different reasons, this practices has been proven a difficult target to meet. For example the importation of materials from neighbouring countries.
Faults can be reported at NORED ELECTRICITY Customer Care Centre or any nearest offices.
Customers can make payment for their bills at any NORED Electricity office.
Customers may check bills on the website as well as at any NORED Electricity offices.
NORED Electricity forward the bills directly to the customers monthly.
NORED’s core business functions cannot be successfully carried out without vehicles such as operations and network maintenance. Vehicles are allocated in order to attend to customers even better.
Some disruptions are planned as a result of maintenance work being done on the line or in the substation. In this case, NORED Electricity will always inform the customers in advance that power will be shut down for a certain period of time. Disruptions are also caused through vandalism as well as breakdowns on the NORED’s network.
Before you conclude the purchase agreement, check the electricity bill. Ensure that the outstanding amount is cleared before you move in, to avoid the suspension of power. NORED shall not disregard or write off the previous TenanUOwner’s bill just because a new TenanUOwner now has the house.
Customer accounts are credited immediately. Your credit will reflect on your account right after payment is received.
Go ahead and pay. You can pay for your average consumption or indeed find out from your nearest NORED Electricity Centre the exact amount you owe. Do not wait for the bill to come before you pay your account.
It simply means there is no consistency in consumption of electricity, which is normal anyway within a certain variation. Concern should be raised only when there is no consistency in bills for an account, which is on fixed charge.