Customer Service Charter 2017-10-10T15:55:17+00:00

Customer Service Charter

OUR CUSTOMERS HAVE THE RIGHT TO:

  • Respect:
    Be treated with respect
    Have his/her property treated with respect
  • Prompt service:
    Be dealt with promptly
  • Information:
    Be supplied with relevant information on demand

  • Confidentially:
    Have his/her personal matters be treated in confidence

  • Claim:
    Claim and be paid for damages if NORED Electricity was found
    to be negligent; and settle within three months of the claim

  • Safety:
    Due to the nature of our business, customer and personnel safety will always be of highest priority

Customer Rights:

Talk to us at customercare@nored.com.na or 0800 000 100

NORED ELECTRICITY WILL STRIVE TO:

  • Limited power outages:
    Restore power outages in the town within three hours
    Restore power outages in rural areas within five hours
    Allow no customers to suffer more than five power outages per month

  • Inform customers:
    Inform customers about planned power outages 14 days in advance

  • Speed up new connections:
    Respond, in writing, to an application for electricity within seven days
    Connect a new customer within 21 days from his/her acceptance of the offer

  • Safety:
    Educate the community about the danger associated with electricity

  • Environment:
    Take the necessary precaution to minimise harm to nature
    For normal connection within 80 metres from existing points of supply